This is the official documentation for the VFC Communications Analytics (Intelligent Voice) API
\n© 2025 Verint. All rights reserved.
\nFor all product enquiries and support including API support:
Online Helpdesk:
Further information and sales:
\n\nThe VFC Communications Analytics (Intelligent Voice) API is a set of stateless service using the HTTPS Protocol based on the REST model.
\nBy default, the installer will create one sample API user account. You can
\n\nRequests are transferred securely over HTTPS (TLS) and authenticated using JWT Bearer tokens.
\nTLS can be disabled for development and testing but must be enabled in production use.
\nThe Intelligent Voice system will automatically create self-signed certificates using a CA included in the installer (ca.intelligentvoice.com). You can choose to trust this included CA certificate in your API client application, or you can
\n\non the IV server that you trust (e.g. issued by a public CA or internal corporate CA). \n
\nGroups are the key component of the security model in Communications Analytics. All data in the database is separated into tables by group ID. This allows backup, archiving, restore, and secure deletion on a per-group basis at a database level.
Group is the only level at which items are held. As such any import of items to process is done into a specified Group. A succession of imports can be made into the same Group.
A Group is also the lowest level at which items can be authorised for / allocated to a user.
Every web service method must be accompanied by one or more group IDs.
Items are the highest level individual data item in Communications Analytics.
Each item belongs to one of the following types:
Item Type | Description |
0 | Email |
1 | Voice / Audio |
2 | Instant Message transcript / Chat conversation |
3 | Transaction / Trade |
4 | Document |
5 | SMS or single chat message |
6 | Video |
Each recording in Communications Analytics represents a single audio stream. An item can have a number of recording streams, e.g.:
\nEach recording is split into segments by the Communications Analytics diarization process. A new segment starts every time the active speaker changes.
\nEach SRT represents a single word, and consists of the word, it’s start time and length. \n
\nTags are the key words and phrases for an item which are automatically extracted by the Communications Analytics tagging engine. Each tag has a position and score which enables them to be used for an overview of a single item, for navigation within a single item, or for navigation and tag clouds for a whole set of items, or even multiple groups.
Tags are labelled Topics within the UI.
Within Communications Analytics a single redaction consists of a start and end timestamp pair which will be applied to an entire audio item, including multiple combined recordings if appropriate.
Redactions are visible within the system as highlighted sections, and when applied to an export will remove both audio and transcript for the redacted section.
Redactions can only be applied to audio and video item types.
When using the Communications Analytics system to review information associated with an identified person, the review target will be referred to as a Person or Custodian.
\nReviewers using the Communications Analytics system are referred to as Users.
\nThe are two main methods for ingesting items:
\nNote - Unrecognised API options will be ignored and no warnings will be logged.
\nIngest Other Items (email, documents, instant messages)
\nChecking Progress and Results of Ingested Items
\nThere are several options for getting results:
\nFor the purposes of billing, usage is tracked per Group within a Project for a particular Client. To calculate the number of hours processed through the Intelligent Voice system in a period, or for a specific group, use the getRecordingsDuration method.
\n","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[{"content":"Product Support","slug":"product-support"},{"content":"About the API","slug":"about-the-api"},{"content":"CA Core Concepts","slug":"ca-core-concepts"},{"content":"Getting Started","slug":"getting-started"}],"owner":"2521588","collectionId":"325d57b3-210b-4428-ab3e-c36b10c959ba","publishedId":"SWE28zrH","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"157EFB"},"publishDate":"2024-01-16T12:42:13.000Z"},"item":[{"name":"Audit","item":[{"name":"Get Audit List","id":"e1401938-a78c-4500-9164-7807deb9c109","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Accept","value":"application/xml"}],"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/audit?groupId=&userId=&type=","description":"This endpoint returns the list of Audits recorded in the system.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/getAuditList/{type}/{userid}
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","audit"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":""},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":""},{"description":{"content":"Possible Values:
\nThis endpoint returns the list of Audits recorded in the system for a specific audit value.
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","audit","values",":auditValue"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Optional. Possible values: true, false. Default: false. If true, will also search for the value in the description field.
\n","type":"text/plain"},"key":"searchDescription","value":""}],"variable":[{"type":"any","value":"","key":"auditValue"}]}},"response":[{"id":"bd70cab5-db8c-4d7c-a5be-740440856ef6","name":"Get Audit For an Item Id","originalRequest":{"method":"GET","header":[],"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/audit/values/:auditValue?searchDescription=false","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","audit","values",":auditValue"],"query":[{"key":"searchDescription","value":"false","description":"Optional. Possible values: true, false. Default: false. If true, will also search for the value in the description field."}],"variable":[{"key":"auditValue","value":"1000055"}]}},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\"events\":[{\"id\":251,\"timestamp\":1531755118000,\"typeName\":\"Bookmark Added\",\"userid\":1,\"client\":\"\",\"value\":0,\"description\":\"Added bookmark for embed/document/1.1000055 with comment This is a bookmark for document 1000055\"},{\"id\":244,\"timestamp\":1531579870000,\"typeName\":\"Bookmark Added\",\"userid\":1,\"client\":\"\",\"value\":0,\"description\":\"Added bookmark for embed/document/1.1000055 with comment This is a bookmark for document 1000055\"}]}"}],"_postman_id":"3b08929d-03e5-4f10-aff6-ea8766830830"}],"id":"00f52906-20ab-4e56-987a-f14f7ed590b2","_postman_id":"00f52906-20ab-4e56-987a-f14f7ed590b2","description":"","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}}},{"name":"Items","item":[{"name":"Redactions","item":[{"name":"Add single redaction to an Item","id":"94085615-a0e9-41a9-a599-5d85d49362f8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Content-Type","value":"application/xml"}],"body":{"mode":"raw","raw":""},"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions?userId=&groupId=","description":"This endpoint allow the user to add a Redaction for the Transcript belonging to the specified Item identified by the ItemId in the url.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/saveRedaction
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","items",":itemId","redactions"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":""},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":""}],"variable":[{"id":"160ffb23-8cda-4f95-a3c4-122b2375d107","description":{"content":"Mandatory
\n","type":"text/plain"},"type":"string","value":"","key":"itemId"}]}},"response":[{"id":"80705440-44d4-4a04-88b6-d5902ebc7719","name":"save Redaction for Item","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/xml"}],"body":{"mode":"raw","raw":"{\n\t\"inPoint\": \"3680\",\n\t\"outPoint\": \"4600\",\n\t\"type\": \"2\"\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions?userId=1&groupId=1","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId","redactions"],"query":[{"key":"userId","value":"1"},{"key":"groupId","value":"1"}],"variable":[{"key":"itemId","value":"1000000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 17 Jul 2018 14:11:51 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"},{"key":"Transfer-Encoding","value":"chunked","name":"Transfer-Encoding","description":"The form of encoding used to safely transfer the entity to the user. Currently defined methods are: chunked, compress, deflate, gzip, identity."}],"cookie":[],"responseTime":null,"body":"{\"redactionId\":15,\"id\":15}"}],"_postman_id":"94085615-a0e9-41a9-a599-5d85d49362f8"},{"name":"Add multiple redactions to an Item (new in 4.11)","id":"7d39972c-e9c9-45f8-9960-1d3fc9fb32ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Content-Type","value":"application/xml"}],"body":{"mode":"raw","raw":""},"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redact?userId=&groupId=","description":"This endpoint allow the user to add Redactions in one go for the Transcript belonging to the specified Item identified by the ItemId in the url.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/saveRedaction
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","items",":itemId","redact"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":""},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":""}],"variable":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"type":"string","value":"","key":"itemId"}]}},"response":[{"id":"ad931fb6-d305-4a27-80a5-4ac20cd1cab6","name":"save Redactions for Item","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"Content-Type","value":"application/xml"}],"body":{"mode":"raw","raw":"{\n\t\"redactions\": [\n\t\t{\n\t\t\t\"inPoint\": 1,\n \t\"outPoint\": 2,\n \t\"type\": 1\n\t\t},\n\t\t{\n\t\t\t\"inPoint\": 7,\n \t\"outPoint\": 10,\n \t\"type\": 3\n\t\t}\n\t]\n}"},"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redact?userId=1&groupId=1","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId","redact"],"query":[{"key":"userId","value":"1"},{"key":"groupId","value":"1"}],"variable":[{"key":"itemId","value":"1000000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 17 Jul 2018 14:11:51 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"},{"key":"Transfer-Encoding","value":"chunked","name":"Transfer-Encoding","description":"The form of encoding used to safely transfer the entity to the user. Currently defined methods are: chunked, compress, deflate, gzip, identity."}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"7d39972c-e9c9-45f8-9960-1d3fc9fb32ef"},{"name":"Delete Redaction for Item","id":"d38c8718-8578-416f-9152-2c346253e9ea","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions/:redactionId?userId=&groupId=","description":"This endpoint allow the user to delete a Redaction previously made to the transcript identified by the ItemId.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/deleteRedaction
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","items",":itemId","redactions",":redactionId"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":""},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":""}],"variable":[{"id":"9d9e9195-15f5-4d14-b7b8-db096a274982","description":{"content":"Mandatory
\n","type":"text/plain"},"type":"string","value":"","key":"itemId"},{"id":"e4e55ce1-34db-47d9-873e-f058825f42d5","description":{"content":"Mandatory
\n","type":"text/plain"},"type":"string","value":"","key":"redactionId"}]}},"response":[{"id":"57030f02-4f59-4a39-9cd3-794477cfc7b5","name":"Delete Redaction for Item","originalRequest":{"method":"DELETE","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions/:redactionId?userId=1&groupId=1","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId","redactions",":redactionId"],"query":[{"key":"userId","value":"1"},{"key":"groupId","value":"1"}],"variable":[{"key":"itemId","value":"1000000"},{"key":"redactionId","value":"14"}]}},"status":"OK","code":200,"_postman_previewlanguage":"plain","header":[{"key":"Cache-Control","value":"private","name":"Cache-Control","description":"Tells all caching mechanisms from server to client whether they may cache this object. It is measured in seconds"},{"key":"Content-Length","value":"0","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Date","value":"Tue, 17 Jul 2018 14:08:52 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Expires","value":"Thu, 01 Jan 1970 01:00:00 GMT","name":"Expires","description":"Gives the date/time after which the response is considered stale"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"d38c8718-8578-416f-9152-2c346253e9ea"},{"name":"Get Redactions for Item","id":"912d4034-2427-4416-957e-a8f7c5852b5e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Accept","value":"application/xml"}],"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions?userId=&groupId=","description":"This endpoint returns the list of Redactions for the specified Item if there are any.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/getRedactions?group={client}&document={DocID}
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","items",":itemId","redactions"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":""},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":""},{"disabled":true,"key":"","value":""}],"variable":[{"id":"847e80d3-39b8-4994-9c8c-59a7add9599d","description":{"content":"Mandatory
\n","type":"text/plain"},"type":"string","value":"","key":"itemId"}]}},"response":[{"id":"8e58a3b1-6c55-4716-a778-0e421ee4e941","name":"get Redactions for Item without Redactions","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Accept","value":"application/xml"}],"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions?userId=1&groupId=1","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId","redactions"],"query":[{"key":"userId","value":"1"},{"key":"groupId","value":"1"},{"key":"","value":null,"disabled":true}],"variable":[{"key":"itemId","value":"1000000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"private","name":"Cache-Control","description":"Tells all caching mechanisms from server to client whether they may cache this object. It is measured in seconds"},{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 17 Jul 2018 16:18:46 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Expires","value":"Thu, 01 Jan 1970 01:00:00 GMT","name":"Expires","description":"Gives the date/time after which the response is considered stale"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"},{"key":"Transfer-Encoding","value":"chunked","name":"Transfer-Encoding","description":"The form of encoding used to safely transfer the entity to the user. Currently defined methods are: chunked, compress, deflate, gzip, identity."}],"cookie":[],"responseTime":null,"body":"{\"group\":\"1\",\"itemID\":1000000,\"redactedtext\":\"\\nSpeaker 1: This is the local \\nSpeaker 2: feared \\nSpeaker 1: helping you find prepare eat em preserve Michigan food. \\nSpeaker 3: I'm trees are hide I'm in the studio today with came done Who's been involved in the conception or development and implementation of the Grand Rapids downtown market since the beginning can tell us where the market this so important to Grand Rapids well It's really \\nSpeaker 2: all about a celebration of food especially local food when you have look of round West Michigan you can see there is really in abundance and a huge variety \\nSpeaker 1: of local \\nSpeaker 2: food produced this is going to provide a centre for that food excitement and a destination for both our local community and for travellers from other places so \\nSpeaker 3: we'll be in the market a well in \\nSpeaker 2: the market how and I should say market Harlesden an old tradition if you look around cities of the World you'll find market How's that have local vendors with a wide range of food products in IRA's we'll have a wonderful Baker who comes to us with experiences singer man's we'll have meet Pro dose we're hoping for 1st we're working hard to get it there because everybody wants it and then cheese and sweep bakery to a real range of food and \\nSpeaker 3: 1 element \\nSpeaker 2: of the market that thrilling and partners not only can you buy the food but you can see it being produced the butcher's going to be cutting his meet right there in the market sell It's more than just a stall to buy food It's really an opportunity to see where it comes from \\nSpeaker 3: when well suppers able to come in and shut in the building \\nSpeaker 2: we're looking at toward the end of our guest that the market \\nSpeaker 1: Hall itself will \\nSpeaker 2: be open but of course we do have the farmers' market outdoors going on now in the market shared and a variety of children's \\nSpeaker 1: classes \\nSpeaker 2: and chef demonstrations going on during \\nSpeaker 1: market day says swear a local \\nSpeaker 2: failure to say \\nSpeaker 1: production of Grand Rapids community media salad and Michigan local food the information recipes and more online mine local food be he me \\nSpeaker 2: tea \\nSpeaker 1: dot com. \",\"redactionList\":[],\"formattedRedactedtext\":\"Speaker 1: This is the local
Speaker 2: feared
Speaker 1: helping you find prepare eat em preserve Michigan food.
Speaker 3: I'm trees are hide I'm in the studio today with came done Who's been involved in the conception or development and implementation of the Grand Rapids downtown market since the beginning can tell us where the market this so important to Grand Rapids well It's really
Speaker 2: all about a celebration of food especially local food when you have look of round West Michigan you can see there is really in abundance and a huge variety
Speaker 1: of local
Speaker 2: food produced this is going to provide a centre for that food excitement and a destination for both our local community and for travellers from other places so
Speaker 3: we'll be in the market a well in
Speaker 2: the market how and I should say market Harlesden an old tradition if you look around cities of the World you'll find market How's that have local vendors with a wide range of food products in IRA's we'll have a wonderful Baker who comes to us with experiences singer man's we'll have meet Pro dose we're hoping for 1st we're working hard to get it there because everybody wants it and then cheese and sweep bakery to a real range of food and
Speaker 3: 1 element
Speaker 2: of the market that thrilling and partners not only can you buy the food but you can see it being produced the butcher's going to be cutting his meet right there in the market sell It's more than just a stall to buy food It's really an opportunity to see where it comes from
Speaker 3: when well suppers able to come in and shut in the building
Speaker 2: we're looking at toward the end of our guest that the market
Speaker 1: Hall itself will
Speaker 2: be open but of course we do have the farmers' market outdoors going on now in the market shared and a variety of children's
Speaker 1: classes
Speaker 2: and chef demonstrations going on during
Speaker 1: market day says swear a local
Speaker 2: failure to say
Speaker 1: production of Grand Rapids community media salad and Michigan local food the information recipes and more online mine local food be he me
Speaker 2: tea
Speaker 1: dot com.
\",\"plainRedactedtext\":\"This is the local feared helping you find prepare eat em preserve Michigan food. I'm trees are hide I'm in the studio today with came done Who's been involved in the conception or development and implementation of the Grand Rapids downtown market since the beginning can tell us where the market this so important to Grand Rapids well It's really all about a celebration of food especially local food when you have look of round West Michigan you can see there is really in abundance and a huge variety of local food produced this is going to provide a centre for that food excitement and a destination for both our local community and for travellers from other places so we'll be in the market a well in the market how and I should say market Harlesden an old tradition if you look around cities of the World you'll find market How's that have local vendors with a wide range of food products in IRA's we'll have a wonderful Baker who comes to us with experiences singer man's we'll have meet Pro dose we're hoping for 1st we're working hard to get it there because everybody wants it and then cheese and sweep bakery to a real range of food and 1 element of the market that thrilling and partners not only can you buy the food but you can see it being produced the butcher's going to be cutting his meet right there in the market sell It's more than just a stall to buy food It's really an opportunity to see where it comes from when well suppers able to come in and shut in the building we're looking at toward the end of our guest that the market Hall itself will be open but of course we do have the farmers' market outdoors going on now in the market shared and a variety of children's classes and chef demonstrations going on during market day says swear a local failure to say production of Grand Rapids community media salad and Michigan local food the information recipes and more online mine local food be he me tea dot com. \"}"},{"id":"ea91cd54-ba53-442f-be88-ac52efe59761","name":"get Redactions for Item with Redactions","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Accept","value":"application/xml"}],"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId/redactions?userId=1&groupId=1","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId","redactions"],"query":[{"key":"userId","value":"1"},{"key":"groupId","value":"1"},{"key":"","value":null,"disabled":true}],"variable":[{"key":"itemId","value":"1000000"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"private","name":"Cache-Control","description":"Tells all caching mechanisms from server to client whether they may cache this object. It is measured in seconds"},{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 17 Jul 2018 12:20:29 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Expires","value":"Thu, 01 Jan 1970 01:00:00 GMT","name":"Expires","description":"Gives the date/time after which the response is considered stale"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"},{"key":"Transfer-Encoding","value":"chunked","name":"Transfer-Encoding","description":"The form of encoding used to safely transfer the entity to the user. Currently defined methods are: chunked, compress, deflate, gzip, identity."}],"cookie":[],"responseTime":null,"body":"{\"group\":\"1\",\"itemID\":1000000,\"redactedtext\":\"\\nSpeaker 1:Speaker 1: <REDACTED> local
Speaker 2: feared
Speaker 1: helping you find prepare eat em preserve Michigan food.
Speaker 3: I'm trees are hide I'm in the studio today with came done Who's been involved in the conception or development and implementation of the Grand Rapids downtown market since the beginning can tell us where the market this so important to Grand Rapids well It's really
Speaker 2: all about a celebration of food especially local food when you have look of round West Michigan you can see there is really in abundance and a huge variety
Speaker 1: of local
Speaker 2: food produced this is going to provide a centre for that food excitement and a destination for both our local community and for travellers from other places so
Speaker 3: we'll be in the market a well in
Speaker 2: the market how and I should say market Harlesden an old tradition if you look around cities of the World you'll find market How's that have local vendors with a wide range of food products in IRA's we'll have a wonderful Baker who comes to us with experiences singer man's we'll have meet Pro dose we're hoping for 1st we're working hard to get it there because everybody wants it and then cheese and sweep bakery to a real range of food and
Speaker 3: 1 element
Speaker 2: of the market that thrilling and partners not only can you buy the food but you can see it being produced the butcher's going to be cutting his meet right there in the market sell It's more than just a stall to buy food It's really an opportunity to see where it comes from
Speaker 3: when well suppers able to come in and shut in the building
Speaker 2: we're looking at toward the end of our guest that the market
Speaker 1: Hall itself will
Speaker 2: be open but of course we do have the farmers' market outdoors going on now in the market shared and a variety of children's
Speaker 1: classes
Speaker 2: and chef demonstrations going on during
Speaker 1: market day says swear a local
Speaker 2: failure to say
Speaker 1: production of Grand Rapids community media salad and Michigan local food the information recipes and more online mine local food be he me
Speaker 2: tea
Speaker 1: dot com.
\"}"}],"_postman_id":"912d4034-2427-4416-957e-a8f7c5852b5e"}],"id":"5d5f4dc2-b36e-45ae-b129-ec967a8f2465","_postman_id":"5d5f4dc2-b36e-45ae-b129-ec967a8f2465","description":"","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}}},{"name":"Get Item Details","id":"3802d64d-016d-4094-9cde-3226c75c7faf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Accept","value":"application/json, application/xml"}],"url":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId?userId=1&groupId=1&tcu=false&im=false&lexiqal=false","description":"This endpoint returns the details for the item identified by the itemId specified in the path variable.
\nReplacement for V1 API endpoint: /vrxServlet/ws/VRXService/vrxServlet/getDocument/{client}/{UserID}/{DocID}
\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{ jwt_token }}"}]},"isInherited":true,"source":{"_postman_id":"325d57b3-210b-4428-ab3e-c36b10c959ba","id":"325d57b3-210b-4428-ab3e-c36b10c959ba","name":"VFC Communications Analytics (Intelligent Voice) API","type":"collection"}},"urlObject":{"protocol":"https","port":"8443","path":["vrxServlet","v2","items",":itemId"],"host":["your-iv-server.example.com"],"query":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"Mandatory
\n","type":"text/plain"},"key":"groupId","value":"1"},{"description":{"content":"Optional. Possible values: true, false. Default: false. If true, will include TCUs in output.
\n","type":"text/plain"},"key":"tcu","value":"false"},{"description":{"content":"Optional. Possible values: true, false. Default: false. If true, will include Identity Management Status in output
\n","type":"text/plain"},"key":"im","value":"false"},{"description":{"content":"Optional. Possible values: true, false. Default: false. If true, will include LexiQal in output
\n","type":"text/plain"},"key":"lexiqal","value":"false"}],"variable":[{"description":{"content":"Mandatory
\n","type":"text/plain"},"type":"any","value":"1000824","key":"itemId"}]}},"response":[{"id":"d1733dec-d421-411b-a34a-c1849a7175c2","name":"Details of a short, two channel audio file, 1 model (completed)","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json, application/xml"}],"url":{"raw":"https://your-iv-server.example.com:8443/vrxServlet/v2/items/:itemId?userId=4361&groupId=6","protocol":"https","host":["your-iv-server.example.com"],"port":"8443","path":["vrxServlet","v2","items",":itemId"],"query":[{"key":"userId","value":"4361"},{"key":"groupId","value":"6"}],"variable":[{"key":"itemId","value":"6000123"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"private","name":"Cache-Control","description":"Tells all caching mechanisms from server to client whether they may cache this object. It is measured in seconds"},{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 17 Jul 2018 11:42:19 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Expires","value":"Thu, 01 Jan 1970 01:00:00 GMT","name":"Expires","description":"Gives the date/time after which the response is considered stale"},{"key":"Server","value":"Apache-Coyote/1.1","name":"Server","description":"A name for the server"},{"key":"Transfer-Encoding","value":"chunked","name":"Transfer-Encoding","description":"The form of encoding used to safely transfer the entity to the user. Currently defined methods are: chunked, compress, deflate, gzip, identity."}],"cookie":[],"responseTime":null,"body":"{\"id\":6000123,\"docID\":6000123,\"title\":\"\",\"from\":\"447700900211 <447700900211@example.com>;\",\"to\":\"447700900922 <447700900922@example.com>;\",\"timestamp\":\"2021-03-17 09:10:28.0\",\"url_ref\":\"\",\"body\":\"Channel 1: Intelligent voice.
Channel 0: Test Faro.
\",\"tags\":[],\"allText\":\"Intelligent voice. Test Faro. \",\"attachment\":[],\"peopleFrom\":[{\"personName\":\"447700900211\",\"id\":\"447700900211@example.com\",\"label\":\"447700900211 (447700900211@example.com)\",\"value\":\"447700900211\",\"group\":\"6\",\"address\":\"447700900211@example.com\",\"personId\":\"220\"}],\"peopleTo\":[{\"personName\":\"447700900922\",\"id\":\"447700900922@example.com\",\"label\":\"447700900922 (447700900922@example.com)\",\"value\":\"447700900922\",\"group\":\"6\",\"address\":\"447700900922@example.com\",\"personId\":\"221\"}],\"peopleCc\":[],\"vox\":1,\"recordings\":[{\"sourceFile\":\"/var/jumpto/cache/6/6000123/original-recording.bin\",\"channelNumber\":0,\"wordLattice\":\"[ TEST 0.7834407Speaker 1: $600, that is a marrow, I think it will work 99%.
\",\n \"tags\": [],\n \"allText\": \"$600, that is a marrow, I think it will work 99%. \",\n \"attachment\": [],\n \"peopleFrom\": [\n {\n \"personName\": \"text_normalization_2\",\n \"id\": \"text_normalization_2@import68.intelligentvoice.com\",\n \"label\": \"text_normalization_2 (text_normalization_2@import68.intelligentvoice.com)\",\n \"value\": \"text_normalization_2\",\n \"group\": \"3\",\n \"address\": \"text_normalization_2@import68.intelligentvoice.com\",\n \"personId\": \"27\"\n }\n ],\n \"peopleTo\": [\n {\n \"personName\": \"kMUEPRAmQyyyXBmPN45gaw\",\n \"id\": \"kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com\",\n \"label\": \"kMUEPRAmQyyyXBmPN45gaw (kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com)\",\n \"value\": \"kMUEPRAmQyyyXBmPN45gaw\",\n \"group\": \"3\",\n \"address\": \"kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com\",\n \"personId\": \"28\"\n }\n ],\n \"peopleCc\": [],\n \"vox\": 6,\n \"recordings\": [\n {\n \"sourceFile\": \"/mnt/text_normalization_2/audio_message_audio.mp4\",\n \"channelNumber\": 0,\n \"wordLattice\": \"[ six 1.0 ]\\n[ hundred 1.0 ]\\n[ dollars 0.20404411764705882Speaker 1: $600, that is a marrow, I think it will work 99%.
\",\n \"tags\": [],\n \"allText\": \"$600, that is a marrow, I think it will work 99%. \",\n \"attachment\": [],\n \"peopleFrom\": [\n {\n \"personName\": \"text_normalization_2\",\n \"id\": \"text_normalization_2@import68.intelligentvoice.com\",\n \"label\": \"text_normalization_2 (text_normalization_2@import68.intelligentvoice.com)\",\n \"value\": \"text_normalization_2\",\n \"group\": \"3\",\n \"address\": \"text_normalization_2@import68.intelligentvoice.com\",\n \"personId\": \"27\"\n }\n ],\n \"peopleTo\": [\n {\n \"personName\": \"kMUEPRAmQyyyXBmPN45gaw\",\n \"id\": \"kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com\",\n \"label\": \"kMUEPRAmQyyyXBmPN45gaw (kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com)\",\n \"value\": \"kMUEPRAmQyyyXBmPN45gaw\",\n \"group\": \"3\",\n \"address\": \"kMUEPRAmQyyyXBmPN45gaw@import68.intelligentvoice.com\",\n \"personId\": \"28\"\n }\n ],\n \"peopleCc\": [],\n \"vox\": 6,\n \"recordings\": [\n {\n \"sourceFile\": \"/mnt/text_normalization_2/audio_message_audio.mp4\",\n \"channelNumber\": 0,\n \"wordLattice\": \"[ six 1.0 ]\\n[ hundred 1.0 ]\\n[ dollars 0.20404411764705882Html text
\\ufeff[First Name]\\n[Last Name]\\n[Address]\\n[Phone]\\n[Email]\\n[LinkedIn Profile]\\n[Twitter/Blog/Portfolio]\\n\\nObjective\\n[If you’re ready to write, just select this tip text and start typing to replace it with your own. For best results, don’t include space to the right or left of the characters in your selection. Briefly state your career objective, or summarize what makes you stand out. Use language from the job description as keywords.]\\n\\nEducation\\n[Degree Title] | [School]\\n[Dates From] – [To]\\n[It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.]\\n[Degree Title] | [School]\\n[Dates From] – [To]\\n[It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.]\\n\\nExperience\\n[Job Title] | [Company]\\n[Dates From] – [To]\\n[Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep in short.]\\n[Job Title] | [Company]\\n[Dates From] – [To]\\n[Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep in short.]\\n\\nSkills\\n • [List your strengths relevant for the role you’re applying for]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n\\nActivities\\n[Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experience here. Or show off important extras like publications, certifications, languages and more.]\\n\",\n \"peopleTo\": [\n {\n \"personId\": \"87\",\n \"personName\": \"recipient name\",\n \"address\": \"recipient@example.com\",\n \"value\": \"recipient name\",\n \"id\": \"recipient@example.com\",\n \"label\": \"recipient name (recipient@example.com)\",\n \"group\": \"6\"\n }\n ],\n \"peopleFrom\": [\n {\n \"personId\": \"86\",\n \"personName\": \"sender name\",\n \"address\": \"sender@example.com\",\n \"value\": \"sender name\",\n \"id\": \"sender@example.com\",\n \"label\": \"sender name (sender@example.com)\",\n \"group\": \"6\"\n }\n ],\n \"textURL\": \"/var/jumpto/cache/6/6000084/0.ev.html\",\n \"title\": \"an example Document title\",\n \"to\": \"recipient nameHtml text
\\ufeff[First Name]\\n[Last Name]\\n[Address]\\n[Phone]\\n[Email]\\n[LinkedIn Profile]\\n[Twitter/Blog/Portfolio]\\n\\nObjective\\n[If you’re ready to write, just select this tip text and start typing to replace it with your own. For best results, don’t include space to the right or left of the characters in your selection. Briefly state your career objective, or summarize what makes you stand out. Use language from the job description as keywords.]\\n\\nEducation\\n[Degree Title] | [School]\\n[Dates From] – [To]\\n[It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.]\\n[Degree Title] | [School]\\n[Dates From] – [To]\\n[It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.]\\n\\nExperience\\n[Job Title] | [Company]\\n[Dates From] – [To]\\n[Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep in short.]\\n[Job Title] | [Company]\\n[Dates From] – [To]\\n[Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep in short.]\\n\\nSkills\\n • [List your strengths relevant for the role you’re applying for]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n • [List one of your strengths]\\n\\nActivities\\n[Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experience here. Or show off important extras like publications, certifications, languages and more.]\\n\",\n \"duration\": 0,\n \"from\": \"sender nameSpeaker 1: Good afternoon, this is Meghan, what is your debit card number please?
Speaker 2: Stand by, uh, let me look at it again. Okay, ready?
Speaker 1: Yes, sir.
Speaker 2: 9864.
Speaker 1: All right, thank you so much for verifying your account number. May I have your 1st and last name? Thank you, and what is the last 4 digits of your social
Speaker 2: 8555?
Speaker 1: All right. That is perfect. Thank ye. How can I help you?
Speaker 2: I'm trying to unlock my debit card, and I'm in France right now, and it appears to. Be all locked up
Speaker 1: 0. I'm sorry to hear that you are currently in France right now.
Speaker 2: Correct?
Speaker 1: What are the last 4 digits of the debit card you are trying to use?
Speaker 2: Stand by as I pull it out of my pocket I have 2 debit cards. Both of them are locked down. The 1st1 is 9349. and the 2nd1. Is I'll go upstairs and tidy up for a while.
Speaker 1: Hello.
Speaker 2: 41, can you hear me?
Speaker 1: Yes, I can hear you.
Speaker 2: The 2nd1 is 41100.
Speaker 1: With regard to the 41100. Let me go in and quickly pull this up. Can you verify me? The last 3 digits of the security code?
Speaker 2: Yup 044.
Speaker 1: Expiration date, sir?
Speaker 2: Uh. 1118. I'm sorry, that's the other sorry stand by 1219.
Speaker 1: All right, at this point of time I'll be asking, what is your user name for your online banking? Regarding your debit card ending in 41100. I see here multiple decline. Activity bear with me on this. I just need an answer. Yes or no, if you recognize it or not replace for. $172.21. it is an a T M withdrawal to day.
Speaker 2: In Europe I debt it 01:40. so whatever the exchange rate is, that may be correct, yes.
Speaker 1: Thank you sir Habou boy pizza for $93 a,
Speaker 2: where Harbuboy
Speaker 1: pizza, this is in Paris.
Speaker 2: That got declined, actually
Speaker 1: great. Sorry about that. 39th Avenue for $160.73. This was approved as a cash withdrawal.
Speaker 2: Well, it was approved. It was many days ago then. Yes, the card was good up until today, up until the pizza joined, everything was good.
Speaker 1: I understand again, sir, I apologize again, for this last may 6. Red box for 2616.
Speaker 2: The red box. Yes. That was a movie I escaped. Yes, I did that 01:26 box. Yes,
Speaker 1: great. United for $5.99 last may. 34th and 2nd.
Speaker 2: Yes
Speaker 1: sir. Thank you so much for confining this activity. We just wanted to make sure the account is safe from unauthorized purchase, since we detected unusual transactions, but nothing to worry. The 1 ending in 41100 will. Be perfectly well, as we speak I have already activated again. The reason it was rejected is that you were trying to withdraw $459.24. That exceeds the daily limit for withdrawals, which is 310 even.
Speaker 2: Okay. I'll keep it under that.
Speaker 1: So if you are ever withdrawing cash just make sure it is only 310. That is the maximum.
Speaker 2: Okay. Now, just to make sure the pizza joint was declined, right, we paid cash for that.
Speaker 1: That is right.
Speaker 2: Okay, thanks very much. You know, I'm kind of busy in France right now. I can get back to you on all that.
Speaker 1: No problem. Thank you for your call. Have a good week and coming up.
Speaker 2: Thank you. Good bye.
\",\n \"docID\" : 1000150,\n \"duration\" : 244,\n \"from\" : \"LexiQalTest